When shopping online, we pride ourselves in protecting our customers’ identity and personal financial information. London Drugs information technology, loss prevention and retail operations departments spend significant time on customer credit card security measures daily. We review all of our in-store and online security systems on a continual basis which includes 24/7 surveillance of our systems to protect our customers.
On October 28 our fraud awareness team noticed an unusually high number of transactions focused on select electronic software items. We immediately suspended the sale of electronic software downloads.
It isn’t unusual for criminals to attempt the use of credit card accounts that customers are not yet aware have been stolen to make purchases at retail stores. In this case, our fraud team’s attempt to contact customers to verify their purchases were in some cases the first customers were aware their credit card information had been compromised from elsewhere.
To be clear, no customer credit card information was compromised or taken at London Drugs, but would appear to have been stolen in other means not associated with London Drugs.
We are still investigating a variety of factors from October 28, working with all appropriate authorities. Once the investigation is complete we will determine a plan for possible reactivation of the electronic software download component of our site.
As a reminder, customers should be vigilant of their credit card charges, and should you notice any questionable transactions via your credit card accounts at any time you must notify your financial institution immediately.
London Drugs will continue to do everything possible to maintain the best practices in online retail commerce and credit card information protection for the safety and security of our customers.
Our IT and loss prevention systems and people will continue with their ongoing security methods, utilizing the very best security tools to keep our customer’s personal information including any financial information safe.
If you have any questions regarding London Drugs online payment systems please contact our customer service care agents at any time at firstname.lastname@example.org
Ransomware is malicious software (Malware) that infects a computer and restricts a user’s access to their own personal computer. The software locks or encrypts all data on the infected PC demanding that a ransom be paid to restore access to the PC. The ransom is typically $100-$200 but can be significantly higher. Paying the ransom doesn’t guarantee the data will be unencrypted, nor removal of the malware.
There is a web vulnerability that was recently discovered called Poodle. The vulnerability makes it possible to exploit secure web browsing that uses SSL (secure sockets layer) communications. SSL is one of the communication methods that may be established between the browser and the web server. SSL is an old communication method that has been replaced by a more modern and secure method known as TLS (Transport Layer Security). However, many if not most web servers still support SSL (as well as TLS) in order to support older web browsers.
What does this mean for you?
Due to the potential seriousness of the vulnerability, London Drugs will be immediately taking steps to remove support for SSL from all our web sites. For the vast majority of our customers, there will be no issue at all. A very small percentage (less than 0.2%) will be able to browse our websites but will not be able to make purchases, login, or perform any operations that require secure communications (https://).
Our research suggests that those affected will be customers using Internet Explorer versions 6 and earlier. For many reasons, these customers should consider upgrading their browser to a newer version.
As a general note, all customers should take a moment to disable SSL in their browsers to protect against this vulnerability when using other web sites that may not have taken the same action we have.
How do I disable this?
Follow the link below for instructions on how to do this.
Did you know that over a billion people on the planet use Microsoft Office? With that many people Microsoft wants to make sure everyone can experience Office on many devices and platforms. Android, iPhone and Windows Phone users already enjoy the ability to use Office for Mobile. PC and Mac users experience the “classic” Office the way we are all accustomed to. This all comes together with an Office 365 Subscription. You can stay connected and experience the latest versions of Word, Excel and PowerPoint on so many different devices. One annual subscription and you are all set for an Office experience like never before.
Hopefully you already have a security solution that provides an antidote to viruses. Leading security programs cover you against many things like files intent on causing havoc on your operating system, but that’s not the only thing that can attack your computer. You’ve probably heard the term malware but do you know what it means?
Malicious + software = Malware
People often call a virus malware but it’s important to know that that’s not really the whole truth. Viruses usually cause something obvious to go wrong like your search engine gets hijacked to a strange site or you get odd messages. Malware can be silently running in the background collecting information about what your doing and you wouldn’t know about it if you only used an anti virus program.
There is a way to protect yourself that compliments your anti virus. Malwarebytes is the leading compliment to protect you against malware.
Malware can come from many places not all of them dark corners of the internet. Sometimes it’s as easy as clicking on a link someone posted to Facebook and a program silently slips into your computer. Well written malicious programs might not even be visible to the user, invisible evil.
There’s too much in your computer to just have the basic protection. Your off to a good start if you have a good anti-virus installed. Get yourself a copy of Malware Bytes and scan your system and see what it comes up with. I’ve run it on dozens of computers and I’m always amazed at what it finds. There’s so many routes you can get an infection from.
When you have Malwarebytes your protection goes from this:
Pop into one of our stores and ask about Malwarebytes. Trust me you’ll thank me once you see what it stops in real time.